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Terms and Conditions

Terms and Conditions – Hush and Harmony Coaching
Owned and operated by Natalie Clements

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These Terms and Conditions outline the agreement between you (the client) and Hush and Harmony Coaching for the provision of sleep consulting services. By purchasing or engaging in our services, you acknowledge that you have read, understood, and agreed to these terms.

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1. Payment

Payment in full is required prior to the commencement of any sleep consulting service. Bookings will only be confirmed once payment has been received.

2. Cancellation and Refund Policy

  • Cancellations made more than 48 hours before the scheduled consultation are eligible for a full refund.

  • Cancellations made between 24 and 48 hours in advance are eligible for a 50% refund.

  • Cancellations made less than 24 hours before the scheduled time are non-refundable.

Rescheduling may be permitted in exceptional circumstances, at the sole discretion of Hush and Harmony Coaching. Please contact us as soon as possible to discuss your situation.

3. Description of Services

Our standard packages may include:

  • An introductory consultation

  • Assessment of your child’s sleep environment

  • A flexible day and night sleep schedule

  • Ongoing contact and support over an agreed period

  • Customised sleep goals (which can be adjusted by the client at any time)

These services are educational and based on professional experience in sleep coaching. They are not a substitute for medical, psychological, or nutritional advice.

4. Safety and Guidelines

We support and advocate for UK national safety guidelines on infant sleep, including those provided by the Lullaby Trust and their recommendations to room-share until 6 months of age to reduce the risk of SIDS.

While we will support clients who make informed decisions to transition their infant earlier or practice co-sleeping, Hush and Harmony Coaching does not advise or assume liability for these choices.

5. Sleep Training Suitability

Sleep training recommendations will be tailored based on the information you provide.  Training as early as 12 weeks will be subject to evidence of self-soothing behaviours. While improvements are often seen, results vary and are not guaranteed. Factors such as consistency, readiness, developmental changes, and environmental factors may influence progress.

6. Night Feeds and Feeding Associations

We do not offer nutritional or feeding advice. Decisions regarding night feeds should be based on your understanding of your child’s needs. Sleep training can be compatible with night feeds. Where appropriate, we may suggest transitions away from feeding-to-sleep associations as part of your goals.

7. Client Responsibility

For the best outcomes:

  • Be open and honest during consultations

  • Follow the agreed sleep support plan consistently

  • Communicate promptly if issues or changes arise

Failure to follow the support plan may limit your results. If, after the support period, your goals have not been met and it is determined that the plan was not followed, additional support will require a new payment.

8. End of Support Period

Once the agreed consultation and support period has ended, no further contact will be provided unless additional services are booked. In exceptional circumstances, limited follow-up may be offered at our discretion.

9. Liability Disclaimer

While every effort is made to provide effective and safe sleep strategies, Hush and Harmony Coaching cannot guarantee outcomes. We accept no liability for any adverse effects arising from the implementation or non-implementation of our recommendations.

10. Data Protection

All personal data provided is processed in accordance with UK GDPR and our Privacy Policy. We will store your name, contact information, and consultation notes securely for up to one year, unless you request immediate deletion.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

By booking a consultation, you confirm your acceptance of these Terms and Conditions. If you have any questions, please contact Hush and Harmony Coaching before proceeding.

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