Privacy Policy

Effective Date: [24/05/25]

Hush and Harmony Coaching is committed to safeguarding the privacy of our clients and complying with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Founded and owned by Natalie Clements, Hush and Harmony Coaching provides personalised sleep consulting services with a focus on protecting your data and privacy. This Privacy Policy outlines how we collect, store, and process your personal data.

1. Who We Are

Hush and Harmony Coaching is a sleep consulting business based in the United Kingdom. It's service provides personalised coaching to help clients improve their families sleep.

Contact Information: Hush and Harmony Coaching
Email: contact@hushandharmonycoaching.com

2. Data We Collect

With your explicit consent, Hush and Harmony Coaching collect and retain the following types of personal data:

Full name
Email address
Phone number
Details of consultations, including any health or lifestyle information relevant to your children's sleep needs

This data will be stored securely and encrypted on OneDrive, a GDPR-compliant cloud storage platform.

3. Purpose of Data Collection

Data is collected solely for the following purposes:

To provide sleep consultation and follow-up support
To maintain client records for potential future consultations
To contact you regarding your service or related updates

Your data will not be used for marketing purposes unless explicitly consented to, and it will not be shared with third parties.

4. Legal Basis for Processing

Hush and Harmony Coaching process your data under the following lawful bases:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Legitimate Interests: To maintain records in case you wish to reuse our services within one year.

You have the right to withdraw your consent at any time.

5. Data Retention

Hush and Harmony Coaching retains your data for a maximum of 1 year from the date of your last consultation. This is to accommodate clients who may wish to reuse our services. After this period, or if you request earlier, your data will be securely and permanently deleted. Any data that is no longer deemed to be relevant or useful for future use, will be destroyed.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You have the right to request that we delete your personal data.
Right to Restrict Processing: You can request that we limit the way we use your data.
Right to Data Portability: You have the right to obtain and reuse your data for your own purposes.
Right to Object: You can object to the processing of your data for specific purposes.
Right to Withdraw Consent: You can withdraw your consent at any time by contacting us.

To exercise any of these rights, please email - contact@hushandharmonycoaching.com

7. Data Security

All personal data is encrypted and securely stored on OneDrive. Access to this data is restricted to authorised personnel only. Hush and Harmony Coaching takes all reasonable steps to protect your data from unauthorised access, loss, or disclosure.

8. Third-Party Disclosure

Your personal data will never be shared with or sold to third parties and will not be transferred outside of the UK.

9. Complaints

If you have concerns about how your data is being handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: https://ico.org.uk/
Phone: 0303 123 1113

10. Changes to This Policy

Hush and Harmony coaching reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website, and where appropriate, notified to you via email.

Consent

By using our services and providing your personal data, you consent to the terms of this Privacy Policy. If you do not wish for your data to be stored, you have the right to decline, and your information will be destroyed immediately.

Thank you for trusting Hush and Harmony Coaching with your information.